Shipping Policy
Thank you for choosing to visit and shop with Urban Maple. Below, you will find the terms and conditions that form our Shipping Policy.
At Urban Maple, our goal is to offer clear and transparent estimates for processing and delivery times. While we focus on efficiency, we are a dedicated team constantly working toward perfection.
How to Place an Order
For security purposes, we do not accept orders over the phone. To place an order, please follow these steps:
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Navigate to the product page of the item you'd like to purchase.
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Select the quantity and click "Add to Cart."
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You’ll be prompted to create an account or log into your existing account.
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During checkout, review or enter your shipping address and payment details.
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Complete the order by confirming the details and proceeding to checkout.
Shipping Rates and Delivery Times
| Country | Processing Time (Mon-Fri) | Transit Time (Mon-Fri) | Shipping Cost |
|---|---|---|---|
| Canada | 1 - 3 Business Days | 4 - 9 Business Days | Free |
Order Cut-off Time: 17:00 EST (Toronto Time)
Delivery and Processing Overview
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Order Cut-off Time: 17:00 EST (Toronto Time)
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Processing Time: 1 to 3 business days (Monday to Friday)
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Delivery Time: 4 to 9 business days (Monday to Friday)
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Total Estimated Delivery Time: 5 to 12 business days (Processing + Delivery)
Our Shipping Partners
Canada
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Canada Post
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FedEx Canada
Tracking Information
Once your order is shipped, you will receive an email containing your tracking number. To track your order:
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Click on the tracking link in the email for real-time updates.
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Alternatively, copy the tracking number from the email and visit the courier’s website for real-time tracking.
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You can also check the status of your order on our Track Your Order page on our website.
Incorrect Address
Please double-check your shipping address before submitting your order. We are not responsible for packages that cannot be delivered due to incorrect addresses. If an order is returned to us because of an incorrect address, we will refund the order amount and you will need to place a new order.
Address Change
If your order has not yet been shipped, you can request an address change by contacting our customer service at Support@urban-maple.com. Once an order has been dispatched, we cannot guarantee changes to the shipping address.
Contact Information
Do you have any questions? Please contact one of our customer service representatives:
Shop name: Urban Maple
Correspondence address: Hemelvuur 11, De Meern 3454SP, Utrecht, Netherlands
E-mail: Support@urban-maple.com
Customer service opening hours:
Mon-Fri: 09:00 - 21:00
Sun-Sun: 09:00 - 18:00