Privacy Policy
This Privacy Policy describes how Urban Maple (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from urban-maple.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable laws in Canada, the United States, and the United Kingdom.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce our Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services. "Personal information" refers to data that identifies, relates to, or can be associated with you. The following sections describe the categories and specific types of personal information we collect:
Information We Collect Directly from You
Information you directly submit to us may include:
- Contact details including your name, address, phone number, and email.
- Order information including billing and shipping addresses, payment confirmation, and contact information.
- Account information including your username, password, and other security details.
- Customer support information including information in communications with us.
Information We Collect about Your Usage
We may also collect data about your interaction with our Services ("Usage Data"). This may include device and browser details, IP address, and information about how you use our Site.
Information We Obtain from Third Parties
We may receive information about you from third-party service providers, including:
- Companies supporting our Site and Services, like Shopify.
- Payment processors, who collect payment information to fulfill your orders.
- Third-party advertising partners, who collect information when you visit our Site or interact with our advertisements.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to manage your account, process payments, fulfill orders, and arrange shipping. Shopify may use your account data to match with other Shopify services you use.
- Marketing and Advertising. We may use your information to send you promotional communications and show advertisements tailored to you. Customers in Canada, the US, and the UK can opt out at any time.
- Security and Fraud Prevention. Your personal information helps us detect and prevent fraudulent activity. For account security, keep your credentials private and contact us if your account may be compromised.
- Service Improvement and Communication. We use your data to support and improve our Services.
Cookies
We use Cookies to improve our Site and Services, remember your preferences, and perform analytics. You can set your browser to reject Cookies, but this may affect functionality.
How We Disclose Personal Information
We may share your personal information with:
- Service providers supporting our business (e.g., payment processing, fulfillment).
- Marketing partners, where permitted by law, for advertising purposes.
- Our affiliates, in our interest to run a successful business.
- In connection with a business transaction (e.g., a merger or sale).
Third-Party Websites and Links
Our Site may link to third-party sites. We do not guarantee the privacy of such sites. Please review their policies before providing your data.
Children's Data
Our Services are not intended for children under 13. Parents can contact us to request deletion of a child’s data.
Security and Retention of Your Information
We employ security measures, though no system is completely secure. We retain personal information as long as necessary to provide services, comply with legal obligations, or resolve disputes.
Your Rights
Residents of Canada, the United States, and the United Kingdom have certain rights over their personal information:
- Access: Request access to personal information we hold.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion, subject to certain conditions.
- Withdraw Consent: Withdraw consent to use personal information.
To exercise your rights, contact us at the details below.
Complaints
If you have concerns about our data practices, please reach out to us. You can also lodge a complaint with the relevant privacy authorities in your country:
Do you have any questions? Please contact one of our customer service representatives:
Shop name: Urban Maple
Correspondence address: Hemelvuur 11, De Meern 3454SP, Utrecht, Netherlands
E-mail: Support@urban-maple.com
Customer service opening hours:
Mon-Fri: 09:00 - 21:00
Sun-Sun: 09:00 - 18:00